Communication that doesn't depend on someone checking their email
DealersCircle centralizes every form of manufacturer-to-dealer communication: service recalls, document distribution, and company news. Everything is logged, searchable, and accessible right where your dealers are already working. No more “I never saw that.”
The problem it solves
- Recall notices sent by email that dealers miss, delete, or can’t find later
- Product manuals and service documents scattered across shared drives and inboxes
- No way to confirm whether a dealer has actually seen critical information
- Important announcements buried under everyday email traffic
- No connection between a service communication and the warranty claims it generates
Service communications
-
From informational bulletins to full service recalls, managed in one place.
Manufacturers create service communications ranging from information-only updates to actionable service recall items. Associate them to the appropriate products, notify dealers, and track everything that follows. -
Connected to Everything
Service communications appear on the Product Editor and Warranty Claim Editor automatically. When a dealer files a claim, any open service communications on that product are surfaced and can be associated to the claim at the claim, parts, or labor level, allowing costs to be tracked per communication. -
Quick Lookup
Find any service communication instantly by searching the product’s unique identifier: Hull ID, Serial Number, VIN, or other configured IDs. -
Reporting
View warranty claim costs related to a specific service communication, giving you a clear picture of recall impact and resolution progress across your dealer network. -
Unlimited Attachments
Add images, documents, and supporting files to every service communication. No limits.
Document Library.
- The right documents, accessible to the right dealers, always current.
Manufacturers configure a structured folder and document library for providing readily accessible information to dealers: product manuals, service guides, technical specs, and marketing materials. - Access Control
Assign dealers a Document Library Access Level so they only see documents relevant to their relationship. Configure visibility at the folder or document level. - Notifications
When a new document is added or an existing document is updated, notify dealers immediately. No more wondering if they have the latest version. - Packaged Content
Documents can consist of unlimited attachments, allowing you to bundle multiple files (manuals, images, spec sheets) into a single, organized package.
News.
-
Make sure every dealer sees what matters.
Manufacturers create news items that display directly on the dealer’s home page. Headline news appears in the News widget, ensuring visibility without requiring dealers to navigate anywhere. -
Force-Read Capability
When something is critical, force all dealers to read it at their next login. Users are redirected to the News page before they can continue into the application. No opt-out, no skipping. -
Always Accessible
All news items (current and past) live in the News section of the application, searchable and organized. Attach unlimited images and documents to any news item.
How it works for Manufacturers
Service Communications
Create and distribute service communications with full product association and dealer notifications
Warranty Reporting
Track warranty costs back to specific service communications for recall reporting
Document Library
Build and maintain a structured document library with configurable access levels
Critical Alerts
Push critical news to dealer home pages or force-read at login when urgency demands it
File Attachments
Attach unlimited files to communications, documents, and news items
How it works for Dealers
User Notifications
Receive notifications for service communications, new documents, and manufacturer news
Related Communication
See relevant service communications surfaced automatically when filing warranty claims
Communication Lookup
Look up service communications by Hull ID, VIN, or Serial Number
Document Library
Access the document library for manuals, guides, and technical resources
News Feed
Stay informed through the home page News widget without extra steps
Built in safeguards
- Auto-surfacing of service communications on product and claim editors
- Force-read ensures critical news is seen before dealers continue working
- Access-level control on the document library restricts visibility to appropriate dealers
- Cost tracking ties warranty claim expenses back to specific service communications
- Notifications alert dealers to new communications, documents, and updates
- Unlimited attachments on every communication, document, and news item
Before you decide
How do I know dealers actually see a recall notice?
Service communications are surfaced directly on the product and claim editors. For critical news, you can force all dealers to read it at their next login before accessing the application.
Can I track the cost of a recall across my dealer network?
Yes. Associate warranty claims to service communications at the claim, parts, or labor level, then report on total costs per communication.
Can I control which dealers see which documents?
Yes. Assign access levels and configure the document library so dealers only see what’s relevant to them.
Is there a way to look up what communications apply to a specific unit?
Yes. Use the lookup tool with any unique identifier (Hull ID, VIN, Serial Number) to find all service communications associated with that product.
Can dealers be notified when something new is posted?
Yes. Notifications can be sent for new or updated service communications, documents, and news items.
See Dealer Communication in action.
Request a DemoHave questions about centralizing your dealer communications?
"*" indicates required fields